At Shokhar Bazar, customer satisfaction is our top priority.
 We aim to make every shopping experience smooth, secure, and worry-free. This Refund and Return Policy explains how we handle returns, replacements, and refunds for orders placed on www.shokharbazar.com.

By shopping with us, you agree to the terms below.

 

1. Eligibility for Returns

We accept returns or replacements under the following conditions:

  • The item you received is damaged, defective, or incorrect.

  • You contact us within 48 hours of delivery.

  • The item is unused, in its original packaging, and includes all tags, accessories, and manuals (if applicable).

Products that do not meet these conditions may not qualify for return or refund.

 

2. Items Not Eligible for Return

For safety and hygiene reasons, the following products cannot be returned or refunded:

  • Personal care and hygiene items

  • Food or frozen products

  • Discounted or clearance items

  • Digital or downloadable products

  • Items damaged due to customer misuse

Always check your order carefully upon delivery to ensure accuracy.

 

3. How to Request a Return

If you receive a faulty or incorrect product:

  1. Contact our customer support team via phone, email, or Facebook Messenger within 48 hours.

  2. Provide your order number, a clear photo or video showing the issue, and a short description of the problem.

  3. Our team will review your request and guide you through the return or replacement process.

Contact Details:
 📞 01741304189 / 01735386901
 📧 hello@shokharbazar.com

 

4. Return Shipping

  • If the product was damaged, defective, or wrongly delivered, Shokhar Bazar will cover the return shipping cost.

  • For all other returns (for example, change of mind), the customer is responsible for the return delivery charge.

Please ensure the product is securely packed to avoid further damage during return shipment.

 

5. Refund Policy

Once your returned item is received and inspected, we’ll notify you about the refund status.

Refunds are processed if:

  • The product is confirmed to be defective or unavailable for replacement.

  • You cancel a prepaid order before dispatch.

Refund Timeline:

  • Mobile banking (Bkash/Nagad): 2–3 business days

  • Bank transfer: 3–7 business days

  • Cash on Delivery (COD): Refund through mobile payment after item return verification

Refunds will be issued through the original payment method used during the purchase.

 

6. Order Cancellation

You may cancel your order before it is shipped by contacting our support team.
 Once an order is dispatched, it cannot be canceled.

If payment was already made, a full refund will be processed following our refund procedure.

 

7. Exchange or Replacement

We offer product replacements free of charge in case of:

  • Wrong product delivery

  • Damaged or defective items

Replacement is subject to product availability.
 If the product is out of stock, we’ll offer a refund or an alternative of equal value based on your preference.

 

8. Delivery Damage Claims

If your package appears damaged upon delivery:

  • Do not accept the parcel without checking its condition.

  • Take photos or videos of the package before opening.

  • Report the issue to us immediately for verification.

 

9. Return Approval Time

Once your request is verified, you’ll receive confirmation within 24–48 hours with detailed instructions on how to send the product back.

 

10. Policy Updates

Shokhar Bazar reserves the right to update or modify this Refund and Return Policy at any time without prior notice.
 Any updates will be posted on this page with a revised “Last Updated” date.

 

11. Contact Us

If you have any questions or concerns about refunds, replacements, or returns, please contact:

Shokhar Bazar Customer Service
 📍 Khilgaon, Dhaka, Bangladesh
 📞 01741304189 / 01735386901
 📧 hello@shokharbazar.com


Shokhar Bazar – Shop with confidence.
 We’re here to ensure your online shopping experience is secure, reliable, and satisfying from start to finish.